Frequently Asked Questions
Everything you need to know about bringing Milky Plant into your home.
How long does shipping take for my Milky Plant order?
We typically process orders within 1-2 business days. Standard shipping within the domestic region usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund or exchange. Please contact our support team to initiate a return.
Are the materials used in Milky Plant products eco-friendly?
Yes, sustainability is at our core. We use high-quality, durable materials designed to minimize environmental impact and ensure a long-lasting life for your home appliances.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Does my Milky Plant come with a warranty?
Every Milky Plant device comes with a standard 1-year limited warranty that covers manufacturing defects. You also have the option to purchase an extended warranty at checkout.
How do I clean and maintain my Milky Plant?
Maintenance is simple! Most components are dishwasher safe, and we recommend a deep clean once a month using the self-cleaning cycle to ensure optimal performance and hygiene.